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Frequently Asked Questions
Shopping
How can I place an Order?
You can directly place an order on SogoBeauty online store www.beauty.sogogoods.com, you can register on SogoBeauty and place your order anytime. Here is the step to step guide for placing an order. 1. Add items to your cart. 2. Checkout. 3. Fill in/Verify your email and address. 4. Double check the order detail and the amount of the order. 5. Select the payment method for your order. 6. Click the place order button. 7. After placing the order, you will see a page of summarizing your order.
How Can I Cancel Or Change My Order?
You can cancel your order on SogoBeauty. Please go to My Account on SogoBeauty website, you can view your orders in My Account and do cancel before the goods is delivered. If you want to change your order, you can cancel the old order and place a new order.
Do I need an account to place an order?
Yes. You need to register in SogoBeauty before you can place an order.
How can I register?
You can do the registration through SogoBeauty website. There is an account icon on the right top of the home page, click and then select the register tab. In the register tab you can input your name and email to do the registration, also you can just use your facebook or google account to login as a fast registration method.
What are the benefits of registering as a member?
Members can get coupons, enjoy exclusive discounts and points accumulation among other benefits.
How Do I Track My Order?
You can trace your order through My Account page in SogoBeauty. Go to My Account -> Orders, click the track shippment button to track your order.
How Can I Return a Product?
We offer 7-days free return. Please read our Refund and Returns Policy and contact with our customer service for your return.
When will I receive my refund?
Refunds are typically processed within 3-10 working days after we receive and inspect the returned items.
How can I check the available coupons and store credits?
You can check the available coupons and store credits in My Account-> COUPONS.
How can I get a coupon code?
Coupon codes are distributed through our mailing list, social media, or specific promotional events.
How do use the coupons?
You can check and use the available coupons at My Account-> COUPONS. Just go to My Account -> COUPONS, and click the coupons you want to use, the discount will be automatically applied in the cart. Or you can input the coupon name at the Cart or Checkout page.
Do coupons have an expiration date?
Yes, each coupon has a specific validity period. Please read the terms carefully before use.
Can I use multiple coupons on one order?
Generally, only one coupon can be used per order unless stated otherwise in the promotion.
How will I know if my order has been successfully placed?
You can check My Account -> Orders to view all of your orders there. You will find the specific order if your order was placed successfully.
Is online payment secure?
Absolutely. We use advanced encryption technology to protect your payment information.
Is installment payment available?
Currently, we do not offer installment payment services.
What are the delivery charges?
Delivery charges are calculated based on order size and delivery location and will be provided at checkout. We offer free delivery for orders over 3000 PESOS nationwide in the Philippines.
What is the COD Fee
The COD Fee is charged by the courier company not SogoBeauty. The courier company will charge 2.5% of the total amount they collected. You can use the Bank Transfer or GCash payment method to avoid this COD Fee.
Can I choose the delivery time?
Currently, we cannot offer specific delivery times, but we are working to provide more flexible delivery services in cooperation with courier companies.
What if I receive a damaged product?
Please contact our customer service within 48 hours of receiving your order with proof of damage, and we will process it as quickly as possible.
Can I return opened cosmetics?
For hygiene reasons, only unopened products can be returned. Please see our return and exchange policy for details.
If a product doesn't suit me, can I exchange it for another?
Yes, if the product is unopened, you may exchange it for another of equal value, but you will be responsible for the delivery charges.
Do you offer after-sales consultation services?
Yes, we offer professional after-sales consultation services to help you with any issues you may encounter while using our products.
How do I become a VIP customer?
Spending a certain amount automatically qualifies you as a VIP customer, giving you access to more exclusive offers and discounts.
Is my personal information safe?
We value your privacy and employ high-level security measures to protect your personal information.
How can I change my account information?
You can log into your account and modify your information on the "My Account" page. And you can modify your further informtion at the Community-Profile.
What should I do if I forget my password?
If you forget your password, select "Forgot Password" on the login page and follow the prompts to reset it.
How can I deactivate my account?
If you wish to deactivate your account, please contact our customer service for assistance.
Products
Are your products Original?
Yes. All our products here at SogoBeauty are 100% Authentic. We strictly ensure that all our products are legitimate and come from genuine manufacturers or official distributors to guarantee quality and customer satisfaction.
How can I ensure the authenticity of my purchase?
We guarantee the authenticity of all our products. You can also check the Bar Code and the Batch Code of the product to proof the authenticity.
Why are your prices lower than those available in Malls?
One of the main reasons our products are priced lower is because we purchase them in bulk from duty free suppliers, which gives us a lower purchasing price. Additionally, our online store does not pay rent and large overhead expenses common in mall stores. Therefore, the savings we make can be passed on to our buyers through lower prices for our products.
Are the products dermatologically tested?
Yes, all our products undergo rigorous dermatological testing and are suitable for various skin types.
How do I know if this product is suitable for my skin type?
The product page provides detailed descriptions and recommended skin types. You can also seek personalized advice online through Google.
How do I choose the right makeup shade?
Since everyone's needs vary, we recommend choosing your makeup based on your mood or the occasion you're dressing for. Alternatively, a professional makeup artist can help you find the perfect color for you.
Do the products contain ingredients that are harmful to sensitive skin?
All ingredients are listed in detail on our product pages. We strive to provide gentle and non-irritating cosmetics.
What is the shelf life of the products?
Unopened products typically have a shelf life of 3 years. Once opened, we recommend using them within 6-12 months. You can check the Production Date/Expiration Date from the batch code which can be found on the package of the products.
I'm looking for a specific item, and I can't find it in your website.
Odds are, we might just have it! We are continually updating our brand and product list for a better shopping experience. In case the brand or product you're looking for isn't on here, don't hesitate to ask us!
SHIPPING
What Shipping Methods Are Available?
We use several logistic comanies to make sure our customers can receive the items in time. We will select the best shipping company and shipping method for our customers.
Do You Ship Internationally?
Yes. We ship internationally. We can ship to 36 countires and regions around the world.
How Long Will It Take To Get My Package?
The delivery time will depends on your location. We will process the your order at the same day if you place your order before 3:00pm, the orders placed after 3:00pm will be processed on the next day.
PAYMENT
What Payment Methods Are Accepted?
We accept Gcash, Bank Transfer and COD as payment method. You can select your prefer payment method during checkout.
Is Buying On-Line Safe?
Shopping on SogoBeauty is 100% safe. We will gurantee the quality of the products and your payment safe. We accept 7-days free return, this will make your shopping on SogoBeauty safer and more comfortable.